• Application Deadline:
• Position: CPD Sales Support



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• The roles involve providing support to account managers for West Africa and East Africa.


• Managing customer projects on IFFMAN systems.


• Supporting account managers across the IFF portfolio Flavors & ingredients


• Manage customers' orders, requests for documents and complain in liaison with the relevant internal departments.

Required Skills:

• Strong Customer Service Background & experience in customer service is a must. (Must Have)


• Strong understanding and experience in using Salesforce System (Must Have)


• Strong understanding and experience in using SAP System (Must Have)


• Ability to multi-task and interact with multiple teams or people at once.


• Good verbal and written communication skills with a good command of English


• Good interpersonal skills and an ability to work with people from all backgrounds and disciplines to achieve desired objective


• Problem Solving and the ability to use initiative to get work done


• Excellent organizational skills with attention to detail


• Results orientation with focus on customer as well as and adherence to deadlines


• Ability to priorities tasks


• A team player


• Willingness to learn


• Flexible, adaptable and manages pressure well


• Cultural sensitivity and concern for customer, success of the team and the business as a whole


• Must have the right to live and work in Lagos, Nigeria .

You will spend your time…

• Sales support role with will support ACMs within the geographical area required.


• Support in achieving financial targets


• Commercial admin & System Support.

The role includes but is not limited to providing the following office-based admin support to the ACM & both internal and external customers.

• Sampling: Loading of Sample requests into the IFF systems


• Managing samples: Includes but not limited to: Packing, booking, and shipping of samples


• Quotations: Generate system quotations and send to AM or customer as needed


• Documentation support: Provide and manage IFF documentation & customer questionnaires as requested via IFF Systems.


• Project maintenance & support


• Price Maintenance & support


• Liaise with various internal departments to provide accurate feedback and support to the customer and account managers.


• Customer Master data Maintenance: