• Application Deadline:
• Position: Application Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Key Responsibilities

• Provide day-to-day technical support for internal teams and external clients.


• Perform application deployment and upgrades, system patching, and integration of software solutions.


• Investigate reported issues by analyzing log files, system configurations, and other relevant data, and employ problem-solving techniques to identify root causes and implement appropriate solutions.


• Manage a ticketed query system and maintain a comprehensive database of issues and resolutions.


• Maintain and update technical documentation, support procedures, deployment configurations and system updates.


• Deliver technical training sessions to internal teams.


• Collaborate with the development team to perform software testing, including functional testing and regression testing, to ensure the stability and reliability of applications.


• Contribute to continuous service improvement initiatives.

Requirements

• Basic understanding of system administration.


• Good understanding of the software development lifecycle, .NET framework, and APIs.


• Strong troubleshooting and analytical skills.


• Ability to learn quickly and adapt to new tools and systems.


• Strong written and verbal communication skills for effective issue reporting.


• Ability to work collaboratively within a team.


• Well-organized, detail-oriented, and able to manage priorities effectively.


• Working knowledge of version control systems (e.g., Git) is an advantage.

Qualifications

• Minimum of a B.Sc. Degree or HND in Computer Science, Engineering, or a related technical field.


• Must have completed NYSC program.


• Must not be older than 33 years as at last birthday.