Job Description
Job Description
- To maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies
Responsibilities
To achieve recharge sales target within state/area
- To ensure adequate availability of all recharge denominations in sub CP and retail points.
- To ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers
- To achieve ERC, RCV and E-pin target in agreed ratios.
- Constantly identify opportunities for driving activation and recharge sales within territory.
Achieve Share of Gross & Net Additions (SOGA & SONA)
- Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in assigned area.
- Effective management of direct activation teams and monitoring of CP bus activation activities.
- KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits
- Drive KYC inactivity to nil
- Other initiatives to increase GAD including new site launch
- Ensure activation of Quality GADs in assigned area.
- Develop and implement activities that will increase SONA in assigned area
Decrement
- Implementation of customer driven activities (product launches, town storms etc) in assigned area
- Drive voice and data business performance by implementation of revenue generating activities and initiatives in assigned territory
Channel branding and visibility
- Ensure appropriate and effective outlet branding is carried out in line with the “look of success” within the territory.
- Identify visibility opportunities for Airtel brand within the territory.
- Ensure ITP increases and gives impetus to iCMS and iRMS
- Effective management of POS stock in warehouse to avoid damage, wastage and obsolete materials.
- Train Market Developers on POS deployment in line with “look of success”.
Distribution Infrastructure
- Recruit appropriate number of Retailers- RSOs, SSOs, ERCOs in line with scientific distribution requirements.
- Migrate all other retailers to become one stop shop SSOs and SSOs
- Maintain ratio of RSO(5):SSO(1) in line with scientific distribution.
- Maintain KYC infra ratio of 1kit:3 SSOs.
- Identify and recruit suitable sub channel partners in territory for effective product re-distribution
BTS Management
- Ensure constant CLS elimination.
- Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
- New Site Launch Plan and Distribution Preparedness.
- Effectively drive and manage target driven initiatives and projects
Industry Awareness/Competition Intelligence
- Effectively report competitive activities within assigned territory and implement adequate counter initiatives.
- Track on-going initiatives in Market
- Address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business
DIMENSIONS
Financial Dimensions
- SOGA/ SONA
- Decrement
- Channel Satisfaction Score
- Active Sub CP channels
- RSOs/ SSOs
Other Dimensions
Direct reports: Market Developers
Qualifications
Educational Qualifications
- Bachelor’s in Social sciences, Marketing, Business Management, Engineering or Computer Science
- Master’s in Business Administration or Management will be an advantage
- Project management qualification will be an advantage
Relevant Experience & &Functional / Technical Skills
- 3+ years of commercial/ business management experience
- Team leadership experience
- 1 – 2 years of relevant experience in Airtel products
- Computer literacy
- Sales knowledge
- Product/ Service development
- Product/ Service management
- Interpersonal skills
- Customer orientation
Other requirements
- Committed to common goals and values of the organization.
- Passion for customer satisfaction and service delivery
- A strong work ethic with positive attitude.
- Team Leader & Player: Independent, confident and objective
- Attention to detail/ excellent oral and written communication skills.
- Good presentation skills.
- Ability to maintain confidentiality at all times
- Result Orientation
- Great problem-solving skills
- Good communications skills.
- Good interpersonal skills
- Customer centric
- Sound understanding of Sales systems and Process
- Creative self-starter