• Application Deadline: Fri, 9 May 2025 00:00:00 GMT
• Position: Customer Service Team lead - Abraham Adesanya



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

SALARY - N200k

ROLE IS ONSITE

Position Overview: The Customer Service Team lead will oversee the daily operations of our customer service team, ensuring exceptional service delivery and fostering a positive work environment. The role requires excellent communication skills, a proactive attitude and the ability to multitask in a fast-paced environment. 

Key Responsibilities:

• Lead, mentor and motivate a team of customer service representatives


• Responsible for rota management and human resource planning for the department


• Handle operational budget for the department


• Monitor team performance and provide constructive feedback to achieve set targets


• Implement strategies to object timely customer feedback


• Analyze customer feedback and report same to management to aid factual decision making


• Handle escalated customer inquiries and resolve complex issues


• Handle escalated customer complaints and ensure customer satisfaction at all times


• Develop and implement customer service policies and procedures


• Analyze performance metrics and prepare reports for management


• Collaborate with other departments to enhance customer satisfaction

Qualifications:

• Degree or diploma in relevant field


• Proven experience in a customer service leadership role


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).


• Strong communication and interpersonal skills.


• Excellent organizational and multitasking abilities.


• Professional appearance and attitude.


• Ability to work independently and as part of a team.


• Attention to detail and problem-solving skills

Pay Package

• Performance-based incentive system


• Health Insurance benefit


• Pension