• Application Deadline: Wed, 17 Aug 2022 00:00:00 GMT
• Position: Customer Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Ikeja , Ikorodu


• Job Field Customer Care 
  

Job Objective(s)

• To establish and maintain positive customer relationships towards the growth revenue for the company.

Duties & Responsibilities

• Approach customers with the aim of winning new business


• Meet with existing customers to strengthen business relationships with a view to increase financial growth of the company.


• Aggressively market the company’s products to ensure favorable market response and optimum build-up of revenue.


• Implement marketing strategies / programs laid out by the company to boost profit.


• Listen to customer requirements and present appropriately to make a sale.


• Achieve set disbursement targets and investment deals from Private, Public, Individuals and Corporates.


• Prepare documentation on the creation of risk assets to increase business office profitability


• Sell / Cross-sell and upsell the company’s products.


• Market the brand.


• Perform other related duties as assigned by the management.

Expected Outcomes:

• Delivery of all Set Financial targets.


• Achievement of disbursement target.


• Customer Service delivery – Customer Satisfaction rating.

Educational Qualifications

• First Degree in any relevant course of study with a minimum qualification of Second Class Lower.


• The ideal candidates must be based within these locations and must currently work at a commercial bank in Relationship Management for Ogba (1-3years) and Ikorodu ( minimum of 1 year) experience required.

The ideal candidates must also be conversant with the following:

• Basic knowledge of Accounting, Finance and Economics.


• Finance house operations, policies and procedures


• Good knowledge of the Finance house products and services.


• Business development and acquisition


• Marketing, Selling and Cross Selling


• Knowledge of current business trends and CBN Regulatory laws.

Desired Skills:

• Ability to evaluate needs of customers and determine what products or services would best serve those needs


• Good interpersonal skills


• Excellent Communications skills (written and oral)


• Marketing and Selling skills


• Leadership and negotiation skills


• Good Relationship management skills


• Confident and must possess excellent networking skills.

Behavioral Expectations:

• High degree of professional ethics, integrity and responsibility


• Highly organised, proactive, ability to work independently and take ownership of tasks assigned


• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship


• High sense of confidentiality and discreteness.