• Application Deadline:
• Position: Customer Service Officer - Kano



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Kano




• Job Field Customer Care 
  
  

Are you an experienced Customer Service Officer?

We have an exciting opportunity for you!

Responsibilities Include:

• Ensure effective and timely service delivery to customers at all customer service unit.


• Ensure efficient Turn Around Time (TAT)in line with service level agreements.


• Ensure timely and error free processing.


• Ensure timely execution of end-of-day procedures including reports.


• Ensure effective utilization- of-physical assets at the Customer Service Unit


• Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.


• Ensure Zero Fraud Tolerance and Regulatory Infraction


• Effective Cost Management to ensure that Customer Service sub-units are efficient.


• Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)


• Drive digital adoption in the branch.


• Maintain and update customer files

Requirements

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 2 years’ banking experience in Customer Service.

Benefits

What's in it for you?

• Limitless Growth.


• Positive and Inclusive Work Environment.


• Tailored Rewards and Recognitions.


• Continuous learning environment.


• Health and Wellness Benefits.