Job Description
JOB SUMMARY
- The Events Coordinator is responsible for the effective delivery of customer events. The role has end-to-end responsibility for events.
KEY OBJECTIVES
- Planning events with customers
- Coordination of event delivery
- Follow Up and Proper closer
- Managing event client relationship and addressing all their concerns
DUTIES/RESPONSIBILITIES
Event Planning:
- Taking customer orders and providing customers with details/guide of service offerings to enable customers to
- Scheduling of events and confirmation of availability of staff/resources for events.
- Customer site assessment to confirm suitability of
- Liaising with customer/event planner to ensure preparation for event including confirmation of: Timing, location, order details
- Customer invoicing
Delivery Coordination
- Identification of resources required for all customer events. Resources include: items for decoration, transportation, end product production i.e. Gelato, Cakes, dessert Hans and Rene
- Securing of resourcing working with logistics team including: drivers, tables
- Creation of staff roster and communication to staff on events duty.
- Attending customer event as main contact/team lead to ensure smooth delivery of event.
Follow Up
- Return and storage of Hans & Rene items i.e. serving jars, tables, careto, etc.
- Payment of invoices
- Production of events closure report
- Completion of overtime report and ensuring payment of staff
General
- Support of Customer Service team
- Any other activities as directed by Head of Operations
Requirements & Qualifications:
- 2 years of experience within the food and beverage or events industry
- Event Management Experience
- Team Coordination Experience
- Strong Interpersonal skills
- Attention to detail
- Highly organized
- Customer service skill
- Basic computer skills