• Application Deadline: Sat, 10 May 2025 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• City Yaba




• Job Field Customer Care 
  
  

Job Summary

• The Front Desk / Customer Service Representative is the first point of contact for members and guests at the fitness center. 


• This role is responsible for providing excellent customer service, managing check-ins, answering inquiries, promoting services, and ensuring a clean, welcoming, and professional environment at all times.

Key Responsibilities

Customer Service & Member Engagement:

• Greet all members and guests with a warm, friendly attitude.


• Provide accurate information about gym services, membership options, and policies.


• Address member inquiries, concerns, and complaints professionally and promptly.


• Encourage member engagement by promoting classes, events, and wellness services.

Front Desk Operations:

• Handle daily check-in/check-out of members using the club management system.


• Manage phone calls, emails, and walk-in inquiries efficiently.


• Schedule appointments or classes as needed.


• Process new memberships, renewals, cancellations, and payments.

Administrative Support:

• Maintain accurate records of member attendance and account information.


• Generate basic reports as directed by the Club Manager.

Requirements

• Candidates should possess an HND / Bachelor's Degree in related fields with 3 - 5 years work experience.