• Application Deadline:
• Position: Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Key Responsibilities

• Lead, manage, and motivate front-of-house and back-of-house teams to deliver outstanding customer service.


• Oversee daily operations including reservations, housekeeping, food & beverage, and guest relations.


• Monitor and improve quality assurance standards and operational procedures.


• Manage budgets, forecasts, and financial reports in line with business goals.


• Ensure compliance with health, safety, and legal regulations.


• Analyze guest feedback and implement improvements where needed.


• Collaborate with senior management on business strategy, marketing initiatives, and service innovation.


• Recruit, train, and develop team members to uphold brand values and standards.

Requirements

• Proven experience as an Operations Manager or similar leadership role in the hospitality industry.


• Strong understanding of hotel or restaurant operations, customer service, and staff management.


• Excellent organizational and problem-solving skills.


• Proficiency in property management systems (PMS) and hospitality software.


• Strong communication, interpersonal, and leadership abilities.


• A degree or diploma in Hospitality Management or a related field is preferred.