• Application Deadline: Sun, 1 Jun 2025 00:00:00 GMT
• Position: Chief Operating Officer (Travel & Tours)



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 5 - 20 years



• Location Lagos




• Job Field Travels & Tours 
  
  

Responsibilities:

• Oversee the smooth, efficient running of the business


• Promote and market the business, sometimes to new or niche markets


• Implement alternative and innovative ideas for achieving new business


• Manage budgets and maintain statistical and financial records


• Sell travel products and tour packages


• Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism


• Take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers


• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance


• Deal with customer enquiries and aim to meet their expectations


• Motivate the sales team to hit and exceed their targets and ensure company profitability


• Meet regularly with team leaders to give them sales figures and plan how they approach their work


• Meet company directors who advise on strategy and find out about any local issues and future trends


• Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training


• Deal with disciplinary matters and customer complaints.


• Research new products

Knowledge, Skills and Abilities:

• Minimum Bachelor of Science (B.Sc.) Degree or HND. A Masters Degree or equivalent will be an added advantage


• Must have a minimum of 5 years’ management experience from a reputable travel and tours company


• Strong written and verbal communication skills


• Proven sales and marketing abilities


• Organisational and planning skills


• Customer service skills


• Human resource management skills


• Financial management skills


• Marketing and selling skills


• Research skills


• Travel and/or management experience


• Strong leadership and team-building skills


• Time and risk management skills


• Resilience to cope with long hours and pressure at peak times


• A genuine interest in travel


• An awareness of the current trends in travel (e.g. sustainable tourism) and knowledge of popular and upcoming destinations is also important.