• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

What You’ll Do:

• Respond promptly and professionally to customer inquiries via email, phone, chat, and social media.


• Provide expert guidance on skincare products, ingredients, and usage.


• Resolve complaints and issues with care, empathy, and efficiency.


• Process orders, returns, and exchanges accurately.


• Maintain up-to-date knowledge of our products, promotions, and brand values.


• Work closely with other departments (sales, fulfillment, marketing) to ensure a seamless customer experience.


• Gather and report customer feedback to support continuous improvement.

Requirements

Who You Are:

• Candidates should possess a B.Sc Degree


• You have 1 - 2 years of customer service experience, preferably in beauty, skincare, or wellness.


• You’re genuinely passionate about skincare and staying informed about trends and ingredients.


• You have excellent communication skills both written and verbal.


• You’re a problem-solver who can stay calm under pressure.


• You’re tech-savvy and comfortable using CRM platforms, email tools, and chat systems.


• You’re team-oriented but capable of working independently.