• Application Deadline: Fri, 30 May 2025 00:00:00 GMT
• Position: Admin & Sales Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• City Ikeja




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• The Admin and Sales Manager is responsible for overseeing daily sales operations and managing department supervisors to ensure smooth and efficient operations at the retail mall. 


• This role involves driving sales, improving customer satisfaction, and ensuring compliance with company policies and procedures.

Key Responsibilities

• Manage daily sales activities, monitor performance, and implement strategies to drive revenue growth.


• Oversee the daily sales operations across the retail mall, ensuring smooth customer transactions and efficient product displays.


• Monitor and analyze sales performance, setting targets and driving the sales team to achieve company goals.


• Develop and implement strategies to increase sales, foot traffic, and revenue generation.


• Coordinate with the marketing team to ensure promotions and campaigns are effectively executed.


• Ensure all departments are adequately stocked and manage stock rotations to minimize wastage and maximize sales.


• Track and report on sales performance to management, recommending adjustments to improve performance where necessary.


• Set clear performance expectations for supervisors and sales staff, conducting regular performance reviews and providing feedback.


• Develop schedules and ensure adequate staffing during peak hours to ensure optimal customer service and sales.


• Promote a culture of teamwork, accountability, and professionalism within front end staff.


• Supervise and train department supervisors, set performance targets, and ensure adequate staffing.


• Ensure high levels of customer satisfaction by addressing complaints and training staff on excellent service practices.


• Ensure high levels of customer satisfaction by training staff on excellent customer service practices.


• Resolve any customer complaints or issues in a professional and timely manner.


• Provide leadership in crisis situations, ensuring that issues such as customer complaints, system failures, or staff shortages are resolved quickly and effectively.


• Support in the opening and closing of the Mall.

Qualifications

• Bachelor’s Degree in Business Administration, Accounting, Economics, Retail Management, or related field.


• A minimum of 5 years of experience in administration, with at least 2 years in a managerial role.


• Experience in retail, shopping mall management, supermarkets, or fashion retail is preferred.


• Preferred skills are communication, problem-solving, and proficiency in retail management software.