• Application Deadline:
• Position: Enterprise Software Analyst



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

As a Network and infrastructure Officer, you will support and optimize IT infrastructure, with a strong focus on Office 365 application management, system integration, and hardware/software systems troubleshooting. The ideal candidate MUST have hands-on experience in IT support, Symplus, and Infoware software, strong problem-solving skills, and the ability to work in a fast-paced environment.

Job Details

IT Helpdesk

• Network Administration: Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and VPNs.


• Troubleshooting: Identify, diagnose, and resolve network-related issues, including connectivity problems, slow performance, and security breaches.


• Network Security: Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and antivirus software.


• Network Monitoring: Monitor network performance, identify potential issues, and take proactive measures to prevent downtime.


• Technical Support: Provide technical support and guidance to users, either in person or remotely, to resolve network-related issues.


• Documentation: Maintain accurate and up-to-date documentation of network infrastructure, configurations, and procedures.


• Compliance: Ensure compliance with organizational policies, procedures, and industry regulations.


• Collaboration: Work collaboratively with other IT team members to resolve complex technical issues and implement new technologies.

Business Support:

• Provide training and user guides for common IT processes and best practices.


• Analyze and report on IT performance metrics to optimize support processes.


• Training: Conduct training sessions for staff on new technologies, software applications, and IT policies.

Requirements

• Degree in Computer Science, Information Technology, or a related field


• Minimum of 3 years of experience in IT operations or related roles.


• Experience in managing Symplus /Infoware software is an added advantage.


• IT certifications (CompTIA A+, Microsoft, Cisco, ITIL) are a plus.


• Knowledge of network protocols, APIs, and system integration.


• Experience with database management, data migration, and security protocols.


• Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.


• Experience with Active Directory, Office 365, and cloud-based applications.


• Technical Skills: Strong knowledge of Windows, Linux, and macOS operating systems, Microsoft Office Suite, M365, Teams, Outlook, and common business applications.