• Application Deadline:
• Position: Executive Shop Operations (Customer Care Service Executive)



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

Key Responsibilities

•  First line interaction with customers


•  Ensure customer queries / requests/ concerns are attended, documented and reported to management


•  Follow-up with relevant department should in case there is any delay, escalate at deviations


•  Connect with customers and maintain cordial relations in the interest of the business


•  Responsible for Stock and Cash Management at the shop


•  Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised


• Ensure efficient operations at shop by coordinating remedies of issues affecting operations


• Ensure Customer Service attitude is exemplified by actions and initiatives


• Motivate contribution from colleagues to ensure Customer Delight


• Adopt standards for business activities/processes and ensure adherence


• Ensure Daily Operational Reports are prepared and submitted in time


• Share improvisations with management which can be replicated at all locations and processes.

Essential Attributes 

• Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, 


• Excel Knowledge is a MUST


• Desired Attributes Relevant Industry Experience,


•  Been on the front end handling customers and team. 


• Should have Planning and organizing skills proven achiever, Should have sharp business acumen

Qualifications Graduate 

Desired Experience 

• 1 to 2 years’ Experience in the telecom sector.