• Application Deadline: Thu, 18 Aug 2022 00:00:00 GMT
• Position: Technical Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• Provide second-level support to internal and external clients/customers


• Facilitate installation, configuration and implementation of developed solutions


• Manage client/customer support requests and ensure feedback is provided within acceptable time limits


• Provide technical training to clients/customers responsible for managing the eTranzact solutions/system


• Provide technical documentation to aid deployment of solutions and knowledge of deployed solutions


• Facilitate testing of developed solutions for effectiveness and alignment with pre-defined requirements

Requirements and Skills

• Degree in Computer Science or Information Technology


• Advanced knowledge of SQL


• Prior experience in tech support, desktop support, or a similar role.


• Proficiency in Windows/Linux/Mac OS.


• Experience with remote desktop applications and help desk software.


• Attention to detail and good problem-solving skills.


• Excellent interpersonal skills.


• Good written and verbal communication.