• Application Deadline: Wed, 14 May 2025 00:00:00 GMT
• Position: Senior Business Manager - All Locations



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 10 years



• Location Nigeria




• Job Field Sales / Marketing / Retail / Business Development 
  
  

To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities

Increase revenue earning customer net additions – Prepaid

• Identify and formulate zonal sales strategies to help drive gross additions


• Monitor churn & grace periods


• Supervise health of acquisitions, compliance on activations, 


• Oversee activating connections as per the stipulated turnaround times

Increase Revenue earning customer net additions – Postpaid

• Identify and formulate zonal sales strategies to help Drive gross additions


• Monitor churn & grace periods


• Supervise health of acquisitions, compliance on activations


• Oversee activating connections as per the stipulated turn-around times

Achieve Net Revenue of the zone

• Identify and formulate Customer Service development strategies to help drive collections and bad debts performance of the zone 


• Propose and drive VAS Up selling activities 


• Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Deliver on Channel Satisfaction Score

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI of 


• Monitor the timely disbursement of claims to the market, regular trade servicing.


• Conceptualize, design and implement channel delight activities

Expand distribution Width and Depth

• Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents


• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets


• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality

• Network Optimization


• New Sites ROI and deployment


• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within zone

Deliver Showroom Experience 

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores


• Ensure provision of standard Infrastructure at zonal showrooms, 


• Ensure showroom employees are up-skilled in industry training and certifications for the role

Achieve Employee Engagement scores in line with the Engagement target for the Business area 

• Implement strategies to ensure the front-line employees through leadership by examples 


• Implement all action plans that will address hygiene issues etc. from engagement survey

DIMENSIONS

Financial Dimensions 

• Budget: 


• Revenue Earning Customer (Prepaid Nos.) 


• Revenue Earning Customer (Post paid Nos.) 


• Gross Revenue 

Other Dimensions

• Team Size


• No. of direct reports


• No. of channel partners/ vendors

Qualifications

Educational Qualifications  

• Bachelor’s degree in Management or related Social Sciences


• Masters' in Business Administration would be preferred additional qualification

Relevant Experience & Functional / Technical Skills

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.


• Relevant experience in Telecom industry is desirable

Other requirements 

• Result Orientation


• Great problem-solving skills


• Good communications skills.


• Good interpersonal skills 


• Customer centric


• Sound understanding of Sales systems and Process


• Creative self - starter