• Application Deadline:
• Position: Customer Care Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Position Summary

• We are looking for an experienced and customer-focused Customer Care Executive for our client. 


• The ideal candidate will have a minimum of 3 years of experience in customer support or service roles, with a proven ability to handle customer inquiries, resolve issues efficiently, and provide a high-quality service experience. 


• This role requires strong communication skills, patience, and a genuine desire to help customers.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person.


• Resolve product or service-related issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.


• Maintain a detailed and updated record of customer interactions, transactions, feedback, and actions taken using CRM tools or internal systems.


• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.


• Coordinate with internal departments such as sales, logistics, and technical support to address customer needs and requests.


• Escalate unresolved or complex issues to the appropriate departments or supervisors.


• Contribute to team goals and improve customer service procedures, policies, and standards.


• Gather and analyze customer feedback to identify trends and suggest improvements.

Qualifications and Requirements

• Candidates should possess an HND / B.Sc Degree


• Minimum of 3 years of experience in a customer service or support role, preferably in Telecom Industry.


• Excellent verbal and written communication skills.


• Strong problem-solving and conflict-resolution abilities.


• Proficient in using CRM systems, Microsoft Office Suite, and customer support tools.


• Ability to multitask, prioritize, and manage time effectively.