• Application Deadline:
• Position: Retail Sales Associate



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 5 years



• Location Abuja , Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Responsibilities

Sales:

• Welcome and serve customers providing an excellent in-store experience at all times


• Guide customers by ushering them to appropriate sections in the store based on their needs and interests


• Be proactively engaged in upselling and maximize sales opportunities in order to achieve individual sales target and KPIs


• Fulfill phone and online orders to support the omni-channel customer experience


• Upsell where appropriate


• Follow policies and procedures for markdowns and sale events


• Record sales by creating and updating customer profile records in the POS terminal.

Customer Service:

• Professionally handle phone calls and any customer service issues


• Handle each transaction professionally and in a friendly manner


• Assist customers in a timely, efficient and courteous manner delivering superior customer service


• Deal effectively with customer complaints by liaising with the retail manager when necessary


• Communicate special promotions and instore activities to customers


• Liaise with the delivery partners to fulfil all customer orders in a timely manner.

Representing the brand:

• Demonstrate strong brand and product knowledge by articulating advantages, benefits and/or fits of various outfits


• Understand and communicate the The company'saesthetic, brand philosophy and lifestyle to the associates and the customer


• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude


• Ensure to be up-to-date knowing fashion trends and competitors.

Store Operations:

• Maintain the shop floor and visual display high standards, complying with the brand’s operational guidelines and merchandising procedures


• Return all merchandise to the right location after sales


• Clean up fitting rooms and return garments to racks


• Ensure that the restrooms are cleaned as at when due


• Balance cash registers with receipts


• Execute all opening and closing procedures.

Inventory management:

• Stay aware of inventory levels and communicate low stock


• Participate in stock count activities.


• Perform other duties as required.

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 5 years work experience.

Technical Skills:

• Working knowledge of the fashion industry


• Outstanding written and oral communication skills


• Intermediate-level proficiency in MS Office


• Standard knowledge of ERPs


• Data entry skills & excellent customer-facing skills.

Soft Skills:

• Excellent communication skills


• Ability to influence and negotiate


• Ability to listen with rapt attention for needs identification


• Ability to own tasks and take responsibility for outcomes


• Strong work ethic.

Attitude:

• Must be willing to take initiative, work autonomously, and tackle complex situations


• Ability to work well under pressure; able to use discretionary judgment and make solid decisions


• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines


• Must demonstrate the confidence and ability to relate with customers in an assertive and professional way