• Application Deadline:
• Position: VAS Operations Manager - SCALE



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Procurement / Store-keeping / Supply Chain 
  
  

Job Summary

• Renda is a leading logistics and mobility technology company dedicated to delivering innovative, scalable solutions that empower businesses and operators across emerging markets. Our SCALE product focuses on Value-Added Services (VAS) such as health insurance, CNG conversion, vehicle insurance, vehicle papers renewal, spare parts, repairs, and credit.


• As we continue to scale, we are looking for a Value-Added Services (VAS) Operations Manager to lead and expand our VAS business line, ensuring seamless service delivery, strategic partnerships, and revenue growth.

Key Responsibilities

Strategy & Business Growth:

• Develop and execute a growth strategy for Renda’s VAS offerings, including CNG conversion, health insurance, vehicle insurance, repairs, spare parts, and gasoline services.


• Identify market opportunities and design innovative VAS solutions that enhance customer value and business sustainability.


• Establish pricing models and revenue strategies to drive profitability.

Partner & Vendor Management:

• Build and manage strategic partnerships with insurance providers, auto repair shops, CNG conversion companies, fuel suppliers, and spare parts vendors.


• Negotiate competitive pricing and service-level agreements (SLAs) with vendors.


• Monitor partner performance and ensure compliance with quality standards.

Operations & Service Delivery:

• Oversee the end-to-end execution of VAS services, ensuring seamless customer experience and service fulfillment.


• Work closely with internal teams (Tech, Sales, Operations) to digitize and automate service delivery where possible.


• Develop and implement standard operating procedures (SOPs) for efficient VAS execution.

Sales & Customer Acquisition:

• Collaborate with the Sales and Marketing teams to drive adoption of VAS services among existing and new customers.


• Develop sales enablement materials to educate customers and partners on the benefits of Renda’s VAS offerings.


• Work with cross-functional teams to create tailored VAS packages that address different customer segments.

Performance Monitoring & Reporting:

• Define and track key performance metrics, including VAS revenue, customer adoption, vendor performance, and service delivery efficiency.


• Provide regular reports and insights to leadership on the performance and impact of VAS services.


• Continuously refine offerings based on customer feedback and market trends.

Key Qualifications & Requirements

• 5+ years of experience in operations, supply chain, service delivery, or vendor management, preferably in logistics, automotive services, insurance, or mobility solutions.


• Proven ability to manage vendors, negotiate contracts, and ensure SLA compliance.


• Excellent problem-solving, analytical, and organizational skills.


• Strong leadership and stakeholder management capabilities.


• Experience in fast-paced, high-growth environments (startup or tech-driven companies preferred).