• Application Deadline:
• Position: Network Support Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)


• Prompt Response to inbound calls and emails


• Follow up on unresolved complaint/ open tickets to closure


• Timely Escalation/feedback to relevant units.


• Preparing Technical Reports

Educational Qualifications & Functional Skills:

• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering


• CCNA, CCNP (Desired)


• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.


• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.


• Knowledge and experience with network security (IPSec Firewalls) are desirable.


• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable


• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

• Customer Focus


• Tech savvy


• Action orientation


• Drive results


• Cultivate Innovation


• Ability to optimize work processes


• Resilience


• Self Development


• Nimble Learning