• Application Deadline:
• Position: IT Supervisor



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Abia , Anambra , Enugu , Imo




• Job Field ICT / Computer 
  
  

Duties / Responsibilities

• Coordinate with dispatch for daily appointments for the installers


• Coordinate the transportation of material and stage for installers to the customer's' premises.


• Ensure 100% successfully completed job tickets as scheduled by the installers · Track job ticket status to close leads


• Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.


• Approve additional installation material beyond standard kit or collection of additional installation payment from customer


• Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work


• Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers


• Reconcile inventory and accessories picked vs deployed by installers


• Daily tracking of team members attendance in gate meeting and prospects logged requirement


• Daily tracking of lead closure and installation fulfilment


• Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place


• Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure


• Provide Reports of Works done with the corresponding time sheet for daily submission.


• Sign off return/ refund on failed customer acceptance of installation


• Tracking job ticket status


• Supervise completion of tasks within the allotted time frame for the installers


• Responsible for onboarding and training the installers


• Conduct performance Management of the installers

Requirements

• Interested candidates should possess relevant qualifications with 3 - 5 years work experience.


• Networks, Technical or electrical or equivalent qualification


• Professional Qualification in Project Management Techniques


• IT Literacy and business education, an added advantage


• Able to operate in a performance driven organization


• Strong troubleshooting abilities


• Splicing and racking abilities


• Managing multiple requests and complexities


• Managing teams


• Onboarding of new clients utilizing


• Working in non-traditional spaces such as roofs or basements.


• Hands-on experience installing and adjusting the equipment involved is preferred


• Exposure to working in strenuous fields or environments