• Application Deadline:
• Position: Technical Documentation Manager, Support Engineering


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Description

• Documentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation.


• The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team.


• This is an opportunity to  shape Canonical’s internal and external-facing documentation, and the knowledge sharing architecture and lifecycle. From analysis and planning, through publishing and maintenance, the Technical Documentation Manager will lead global initiatives to produce best-in-class documentation for our end users and internal teams.

Responsibilities

What you’ll do

• Take ownership over all Support documentation and related processes


• Define growth and improvement KPIs, regularly report status, drive achievement


• Collaborate with other documentation leaders across the organisation


• Develop structure and workflows for technical authors and engineers


• Track and manage projects from concept through delivery and maintenance


• Ensure documentation is updated in conjunction with product changes and releases


• Develop familiarity with Canonical products, and author documentation yourself


• Create and deliver training for engineers and technical authors


• Coordinate document publication with Support Leadership


• Identify opportunities for improved processes, or gaps in current documentation


• Work with the objectives and principles in Canonical’s documentation strategy.

Requirements

• Graduate level education is desired, an Undergraduate Degree is required


• You have a passion for open source software, and the impact it has on the world


• You have a background in documentation creation and management


• Experience as a technical author is required, particular experience with public or private cloud technologies is desired


• Project management experience is desired; a PMP is a bonus

We Offer

• 100% work-from-home


• Learning and development


• Competitive salary


• Recognition rewards


• Annual leave


• Priority Pass for travel