• Application Deadline: Thu, 30 Jun 2022 00:00:00 GMT
• Position: Solutions & Research Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Purpose of the Job

• To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results 

• Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
  
  * Retail Customers: Restore service failures within 24 hours of its occurrence.


• Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.


• Implement an FTTH Monitoring application to improve MTTR for faults.


• Report Management: Ensure weekly support status reports are done and submitted timely for review.

Educational Qualifications 

• B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)


• Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Work Experience:

• At least 3 years experience within the telecoms space as a Network/Communications Engineer


• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.


• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.


• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.


• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable


• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Functional Skills:

• Customer centric and stakeholders management.


• Good LAN/WAN network design and implementation skills.


• Ability to solve complex problems in the shortest available time using honed analytical skills


• Good interpersonal skills with customers, vendors and members of team.


• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).


• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).


• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.


• Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.


• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.


• Hardworking and Tenacious.


• Performance driven.


• Sharp analytical and logical reasoning.


• Work effectively with own initiative and minimal supervision, and also as a part of a team.

Other Requirements:

• Customer Focused


• Hardworking and Tenacious


• Action Orientation


• Tech Savvy


• Result Driven


• Excellent Decision Quality


• Attention to Detail


• Problem Solving


• Excellent troubleshooting and analysis skills


• Impeccable Customer Service and Support Skills


• Customer Focus


• Self-Development