• Application Deadline:
• Position: Head, Branch Operations - PortHarcourt



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Rivers




• City Port Harcourt




• Job Field Banking 
  
  

Key Responsibilities & Duties

• Ensure effective administration of the cash management and vault access control


• Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.


• Regular review of reports and internal ledgers.


• Ensure all possible failure points/lapses in branch operations are identified and resolved.


• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.


• Ensure Prompt rendition of all required regulatory and internal reports.


• Business Office Staff supervision and coordination


• Availing Branch-wide Transaction Approval


• Customer Service Bench marking Standards Maintenance


• Customer Complaints Management


• Ensure adequate training for all staff


• Coordination of Bank-wide Cash Management Unit


• Proofs Preparation and Transactions Reconciliation


• Regulatory compliance and monitoring


• Builds Customers Interest in the Bank’s Products and Services


• Drive digital adoption in line with the Bank’s strategy

Requirements

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 5 years’ banking experience in Branch Operations.