• Application Deadline:
• Position: Senior UX Researcher



• Job Type Full Time , Remote



• Qualification BA/BSc/HND



• Experience 6 years



• Location Lagos




• Job Field ICT / Computer 
  
  

About The Role

• As a Senior UX Researcher, you will play a critical role in shaping our product strategy by uncovering deep insights into the needs, behaviours, and aspirations of our users-especially within Nigeria.Your research will directly influence how we design and deliver financial products that are accessible, intuitive, and impactful. You’ll collaborate closely with cross-functional teams to ensure our solutions are grounded in real user needs and market realities.

What You’ll Do

• Lead and execute end-to-end qualitative and quantitative research across the product lifecycle-from discovery to delivery.


• Employ a range of methods including in-depth interviews, ethnographic studies, usability testing, surveys, concept testing, and diary studies, with a focus on the Nigerian context.


• Synthesize complex data into actionable insights and frameworks such as personas, journey maps, value proposition canvases, and mental models that drive empathy and alignment across teams.


• Conduct market and industry research to stay ahead of fintech and consumer trends in Nigeria and comparable markets, including competitive and landscape analyses.


• Partner with product managers, designers, marketers, and engineers to translate business challenges into research questions and deliver insights that inform product direction and business decisions.


• Act as the subject matter expert on Nigerian user needs, guiding localization and supporting regional expansion strategies across Africa.


• Advocate for research best practices, ethical standards, and the voice of the user throughout the organization.


• Structure and scale research operations, including participant management, user recruitment, and maintaining organized research repositories.


• Present findings and recommendations clearly to stakeholders at all levels, driving alignment and action.

What You Need To Succeed

• 6+ years of experience in UX research or product research, ideally with digital products and B2C fintechs; experience in or researching African markets is essential.


• Advanced expertise in both qualitative and quantitative research methodologies, including usability testing, interviewing, co-creation, concept testing, diary studies, literature reviews, and surveys.


• Hands-on experience with research tools such as UserTesting, UsabilityHub, Maze, Typeform, Google Forms, or similar platforms.


• Demonstrated ability to analyze and synthesize complex data into actionable insights that drive product and business impact.


• Proven track record of translating insights into tangible frameworks (personas, journey maps, value proposition canvases) that guide design and business teams.


• Deep understanding of Nigerian consumers – their behaviours, aspirations, challenges, regulatory, and cultural contexts.


• Ability to independently own and drive the strategy and execution of comprehensive research programs.


• Experience structuring and scaling research practices, including participant management and research repositories; bonus for experience building or engaging with active user communities in Nigeria.


• Excellent communication skills with the ability to clearly articulate research rationale and findings to diverse audiences.