• Application Deadline: Thu, 30 Jun 2022 00:00:00 GMT
• Position: Service Fulfillment Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Rivers


• City Port Harcourt


• Job Field ICT / Computer 
  

Purpose of the Job

• Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.


• He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers.


• These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.


• He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution.


• Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.


• He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.


• In addition to the above, he is also required to provide routine in-house training and mentoring for lower level staff and other units where required.

Expected Key Results 

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.


• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.


• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.


• Reporting


• Asset Management

Educational Qualifications 

• B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)

Work Experience:

• At least 1 year experience within the telecoms space as a Network/Communications Engineer


• A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)


• A good grasp of technical (wireless & wireline) installations and willingness to learn more


• Practical Experience with Network Connectivity Devices (Routers & Switches)


• Experience with LAN/WAN Network Design and Configuration


• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Functional Skills:

• Understanding of Communications Networks. Cisco network certification is required.


• A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)


• High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]


• Fluent English


• Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization

Other Requirements:

• Customer Focused


• Hardworking and Tenacious


• Action Orientation


• Tech Savvy


• Result Driven


• Excellent Decision Quality


• Attention to Detail


• Problem Solving


• Excellent troubleshooting and analysis skills


• Impeccable Customer Service and Support Skills


• Customer Focus


• Self-Development