• Application Deadline:
• Position: Client Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Role Overview

• We’re looking for a proactive and detail-oriented Client Service Representative to serve as the bridge between our clients and internal event teams.


• You will manage client interactions, oversee service delivery, and ensure exceptional client experiences across all event engagements.

Key Responsibilities

• Serve as the primary point of contact for client inquiries, bookings, and service-related follow-ups


• Maintain strong client relationships through consistent communication and personalized service


• Collaborate with internal teams (event planning, styling, and décor) to align deliverables with client expectations


• Manage client records, timelines, and progress updates to ensure smooth project execution


• Proactively resolve client issues and concerns with professionalism and efficiency


• Implement strategies that drive client satisfaction and loyalty


• Support training and mentorship of junior team members within the client service unit.

Requirements

• Minimum of 2 years' experience in a client service role (preferably in events, hospitality, or a service-focused industry)


• Excellent communication and interpersonal skills


• Strong organizational and time management abilities


• Ability to work well under pressure and manage multiple priorities


• Experience with CRM tools or client service software is a plus.