• Application Deadline:
• Position: Restaurant Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The Customer service representative is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.


• The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. 


• You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.


• If you have what it takes to be hands-on, use your initiative and charm the socks off customers then you should apply.

Duties and Responsibilities

• Respond to all customer enquiries by mail, text message, phone calls, website bookings, etc.


• Own overall relationship with customers


• Ensure retention and satisfaction of all customers


• Deliver the highest level of professional service to customers


• Ensure outstanding customer satisfaction by maintaining strong working relationships.


• Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.


• Maintain complete and accurate customer correspondence data.


• Develop and update client related reports.


• Understanding key customer individual needs and addressing these.


• Managing client relationships to build a reputation for excellent service and generate repeat business.


• Managing the company's social media handles.


• Keeping customers updated on the latest products in order to increase sales.


• Negotiate and manage agreements through the business contract process.


• Identify and develop problem solving methodologies to resolve customer issues.

Requirements

• OND / HND / B.Sc Degree


• 2 years Experience in customer relations or any other relevant role


• Strong written and verbal communication skills


• Excellent problem-solving skill


• Detail-oriented


• Demonstrate ability to increase customer retention and satisfaction


• Strong interpersonal and customer relation skills


• Ability to work effectively with minimal supervision


• Strong organizational skills


• Proficiency in all Microsoft applications.


• Excellent time management, project organization, and follow-through skills.


• Positive attitude focused on customer satisfaction.