• Application Deadline:
• Position: Front Office Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 15 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  




• Salary Range ₦750,000 - ₦1,000,000/month
  
  

The Front Office Manager will oversee all guest-facing operations, manage key sales channels, and implement strategies to increase revenue and guest satisfaction. This role requires a blend of hospitality expertise, sales acumen, and team leadership.

Key Responsibilities:

• Front Office Operations: Supervise Front Office/Guest Service Team, uphold high service standards, and ensure guest satisfaction through seamless daily operations.


• Revenue Optimization: Manage and Monitor all Revenue Generating platforms (e.g., Booking.com, Airbnb) for optimal listing performance, applying strategic pricing, and implementing promotions and direct booking incentives to maximize occupancy and guest spending.


• Customer Relationship Management: Build long-term relationships with guests and corporate clients through effective CRM and loyalty programs.


• Team Leadership & Training: Lead, train, and develop the front office team to enhance performance and meet organizational goals.


• Guest Experience Excellence: Provide a seamless and personalized guest experience by managing check-ins, check-outs, and promptly addressing inquiries, ensuring a warm and welcoming environment.


• Efficient Reservations Management: Oversee all aspects of guest reservations, cancellations, and special requests, ensuring accuracy and a meticulous attention to detail in managing bookings.


• Operational Oversight: Ensure the front office operates smoothly and efficiently, maintaining the ambiance and standards expected at a luxury property.


• Conflict Resolution: Respond to guest concerns or issues swiftly, exercising sound judgment to maintain a positive experience and resolve any challenges.


• Sales Operations: Develop sales strategies and Collaborate with the Sales Department for revenue optimization.


• New Property Onboarding: Collaborate across teams to integrate new properties, update SOPs, train staff, and launch promotional campaigns to ensure organizational standards.


• Reporting and Analysis: Generate performance reports, analyze trends, and recommend strategic improvements to management.


• Interdepartmental Collaboration: Work closely with Guest Experience, Operations, and Marketing teams, aligning efforts to enhance guest experience.