• Application Deadline:
• Position: Practice Manager / Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Position Summary

• The Practice Manager is responsible for the day-to-day operations of Petcare Animal Hospital. This leadership role ensures smooth functioning across all departments, supports the medical team, oversees client relations, manages staff performance, and contributes to strategic planning. 


• The Practice Manager plays a key role in maintaining operational excellence and a culture of care and professionalism.

Key Responsibilities

Operations Management:

• Oversee daily administrative and clinical operations to ensure seamless service delivery.


• Develop and implement standard operating procedures (SOPs) in line with best veterinary practices.


• Manage inventory, facility maintenance, and vendor relations.

Team Leadership & HR Management:

• Supervise, mentor, and evaluate support staff and front desk personnel.


• Coordinate recruitment, onboarding, training, and scheduling of staff.


• Promote a positive and collaborative work environment with a strong focus on professional growth and staff well-being.

Client Experience & Communication:

• Ensure high-quality customer service and timely resolution of client concerns.


• Supervise the reception team to ensure appointments, follow-ups, and communication are handled efficiently.


• Implement systems to gather and respond to client feedback.

Financial Oversight:

• Assist in budgeting, financial planning, and reporting.


• Monitor expenses, manage payroll, and support billing accuracy.


• Track performance metrics and generate monthly reports for the Medical Director.

Compliance & Quality Assurance:

• Ensure adherence to all relevant regulatory, health, and safety standards.


• Monitor and update medical records and documentation practices.


• Maintain confidentiality of client and patient information at all times.

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Healthcare Management, or related field (preferred).


• Minimum 3 years of experience in a management or supervisory role, preferably in a veterinary or healthcare setting.


• Strong leadership, organizational, and communication skills.


• Passion for animal care and a commitment to providing excellent client service.