• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are seeking a friendly and professional Customer Service Representative with over a year of experience in the hospitality industry.


• The ideal candidate will deliver exceptional service, handle guest inquiries effectively, and contribute to a positive guest experience.

Key Responsibilities

• Greet and assist guests in person and via phone or email with a courteous and helpful attitude.


• Handle guest inquiries, requests, and complaints efficiently, ensuring guest satisfaction.


• Provide accurate information about services, facilities, and local attractions.


• Process reservations, cancellations, and modifications accurately.


• Maintain a high standard of customer service and professionalism at all times.


• Collaborate with team members to ensure smooth operations.


• Keep the work area clean, organized, and in compliance with safety standards.


• Record and escalate issues as needed.

Qualifications

• Minimum 1 year of experience in the hospitality or customer service industry.


• Excellent communication and interpersonal skills.


• Ability to handle difficult situations calmly and professionally.


• Strong problem-solving skills.


• Proficiency in MS Office and reservation systems is a plus.


• Positive attitude and a team player mindset.