• Application Deadline:
• Position: Manager, Commercial Services (MCS) / Head of Department and Member of Management


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Reports to: Chief Operating Officer

Effective Date: TBA 

Job Responsibilities

Business Development:

• Prepare commercial contracts and negotiating commercial terms for business development


• Track and monitor commercial performances of various routes with a view to increasing revenue and earnings across the business


• Demonstrate leadership and provide active coaching and support to the commercial team


• Lead sales and marketing strategies


• Establish and manage innovative projects from idea generation to innovation execution


• Effectively research and analyze all areas of commercial portfolios to reflect business needs and identify new areas for growth


• Identify and develop new routes based on industry data


• Minimizing risks and ensuring a cost-effective approach

Central Reservation System:

• Help develop, lead, and deploy a central reservation system


• Creation and publication of flights, routes and connecting airport


• Plan unit of sales traffic and expectations


• Monitor load factor and revenue flown per day of the week


• Identify special events, religious festivals, sports events, holiday periods etc. and enter them in the holiday and special event calendar (HSE)


• Management and control of reservation inventory in a way that increases company profitability given the flight schedule and fare structure available


• Ensuring system data match with the published schedule


• Ensuring system integrity


• Provide overall guidance on system use and helpdesk on critical system-specific matters.

Pricing and Inventory Control:

• Lead price setting and reviews


• Ensure timely wash-up of all flights to maximize sales


• Monitor competitors availability and adjust allocations according to the marketing strategy


• Updating of fares and taxes


• Management and control of reservation inventory to increase business profitability


• Setting overbooking profile


• Setting group quote pricing structure


• Charter negotiation

Planning and Managing Commercial Department:

• Structure the commercial department into various units


• Oversee business extensions in terms of corporate clients & Travel Agencies


• Coordinate sales processes and systems training for new recruits and refresher training for existing personnel


• Monitor and manage Customer Service and customer satisfaction process flow


• Ensure seamless relationship between out-stations and Commercial team to enhance business development


• Liaise with HR department for staffing needs


• Align with Accounts department for checks and balances


• Advising company on promotional offers and strategies

People Management:

• Develop a high-performance service culture within the business


• Develop KPIs with team members and monitor individual performance


• Conduct performance appraisal


• Manage the allocation of appropriate resources and commitment of staff to the achievement of business targets.


• Identify training needs and opportunities to develop a highly skilled functional department

Experience & Qualifications

• B.Sc / BA, M.Sc / M.A in Marketing, Economics, Accounting or any Social Sciences or Engineering;


• 5 years requisite experience in developing and managing commercial business of major airlines


• 10 years post graduation work experience


• Certification in IATA ticket reservation system, Videcom or Amadeus will be an advantage.

Job Attribute Required Skills:

• Strong leadership and organizational skills


• Bilingual skills (working knowledge of French or Portugues) will be an advantage


• Good interpersonal skills


• Excellent knowledge of of Microsoft Office Suite


• Ability and readiness to work under pressure and at odd hours


• Integrity and reliability at all times


• Ready and able to train and mentor young professionals.


• Strong network in the corporate world.