• Application Deadline:
• Position: Booking Staff (Shift-Based)



• Job Type Full Time



• Qualification OND



• Experience



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Position Overview

• Are you smart, fast, and passionate about customer engagement? Olamax Suites - a fast-growing short-let apartment brand in Lagos - is looking for a dedicated and proactive Booking Staff to join our in-house team.


• If you’re good with chats, calls, client service, and closing bookings, we want to hear from you!


• As a Booking Staff, you’ll be responsible for managing client inquiries, converting leads into bookings, and ensuring a smooth process from initial inquiry to client check-out.


• This is a full-time, shift-based position based in our office. You must be flexible to work weekends, especially at least two (2) Sundays per month.

Key Responsibilities

• Respond to booking inquiries via WhatsApp, phone calls, and texts.


• Follow up with clients daily - minimum 50 chats/calls per day required.


• Convert leads to confirmed bookings.


• Maintain proper CRM documentation of all communications and bookings.


• Handle shift duties including evening and weekend coverage.


• Call clients a day before check-in to reconfirm and offer additional services (e.g., car hire, private chef, cruise).


• Stay in contact throughout their stay and reconfirm plans 1 - 2 days before check-out.


• Suggest upgrades and follow-up for repeat bookings.


• Maintain apartment booking experience logs for future reference.

Requirements

• Minimum of OND or higher.


• Excellent communication skills (spoken and written).


• Sales and persuasive skills - ability to win clients and agents.


• Smartphone proficiency (WhatsApp Business, calls, CRM tools).


• Fast learner, reliable, and detail-oriented.


• Must be able to work on-site in Gbagada.


• Must be willing to work on shift and at least 2 Sundays per month.


• Strong follow-up and client relationship-building skills (e.g., remembering birthdays, social preferences).