Job Description
Description
- Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk.
- Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success.
- We go beyond problem-solving and give our clients the insight and intelligence they need to realise opportunities and grow.
- From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.
Role Purpose:
- Working as a member of the EMEA Project Operations team, this is a fast-paced, hands-on role providing operational and administrative support to Project Managers and business delivery teams.
- You will be responsible for all aspects of business administration and invoicing throughout the lifecycle of client consultancy projects, from initial set-up right through to and including client invoicing.
Tasks & Responsibilities
- Triage requests in the team mailbox and action responses
- Create projects within Microsoft Dynamics 365.
- Check and qualify project data and documentation, and resolve inaccuracies or missing information.
- Coordinate and complete regular project lifecycle and administration tasks.
- Undertake regular client invoicing throughout the month.
- Upload invoices to client invoicing portals.
- Investigate and resolve invoice queries and raise credit notes.
- Maintain internal stakeholder relationships to ensure efficient exchange of information regarding project data.
- Manage WIP reports to prepare and support stakeholder discussions
- Attend and contribute to stakeholder meetings on project status and delivery timescales to aid timely invoicing, ensuring accurate commentary is recorded on project trackers.
- Act as a point of contact for project administration and provide ad-hoc support to project managers and internal delivery teams.
- Engage with client on-boarding procedures & liaise with client’s administrative teams, qualifying client documentation to support invoicing
- Collaborate with internal teams, including Finance and Business Operations, to ensure prompt resolution of project-related or invoice queries.
- Assist and contribute to project reporting.
Requirements
Knowledge and experience:
- Relevant experience in a similar project coordination role.
- Self-starter with a proactive approach to workload.
- The ability to work independently with a passion to learn.
- Strong organisational and administrative skills.
- Confident communicator, verbally and in writing, with a variety of stakeholders
- Client-focused with the ability to resolve queries efficiently.
- The ability to handle multiple priorities with a structured approach.
- Exhibit a high degree of professionalism and resilience.
- Proficiency with Microsoft Suite, including MS Dynamics 365 or similar ERP systems, preferred.
- Excellent level of accuracy and attention to detail.
- Career Framework level - Band F.
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- We operate a discretionary global bonus scheme that insentiences, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
- As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.