Job Description
Key Responsibilities:
Technical Support & Troubleshooting:
- Provide technical support for hardware (computers, projectors, printers) and software issues.
- Troubleshoot and resolve network problems, system errors, and connectivity issues.
ICT Infrastructure Management:
- Maintain and update school IT systems, servers, and local area networks (LAN/Wi-Fi).
- Ensure the proper functioning of internet access and intranet systems.
User Support & Training:
- Assist teachers and students in using educational software, online platforms (e.g., Google Classroom, Microsoft Teams), and e-learning tools.
Maintenance and Upgrades:
- Install, configure, and update software and hardware components.
- Perform regular maintenance and backups to ensure data safety.
Inventory and Resource Management:
- Keep an inventory of ICT equipment and manage their allocation and repair.
- Recommend and plan for ICT improvements or new technology adoption.
Support Digital Learning:
- Help integrate technology into teaching and learning processes.
- Assist with digital assessments, e-library systems, and student records management.
Job Requirements:
Educational Qualifications:
- OND/HND/B.Sc. in Computer Science, Information Technology, or a related field.
Experience:
- 1–3 years of experience in IT support or ICT-related roles.
- Previous experience in an educational setting is an added advantage.
Skills and Competencies:
- Proficiency in installing and maintaining hardware and software systems.
- Good knowledge of computer networks and server management.
- Familiarity with educational technology tools (e.g., LMS, digital whiteboards).
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts in simple terms to non-technical users.
Preferred Attributes:
- Patience and willingness to support a learning environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- A proactive and service-oriented attitude.