Executive Assistant / Business Manager (Airbnb Operations) at Raphael Group

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
9 months ago

Additional Details

Job ID
128040
Job Views
103

Job Description






About the Role




  • We’re seeking a highly organized, proactive, and experienced Executive Assistant / Business Manager to oversee daily operations and manage a remote team of Virtual Assistants (VAs), cleaners, and service providers for an established Airbnb property management business.

  • This role is ideal for someone with a solid background in Airbnb hosting or short-term rental property management, combined with exceptional people management and leadership skills.

  • You will serve as the right hand to the business owner - ensuring seamless day-to-day operations, managing teams, and maintaining high standards across all properties.



Key Responsibilities




  • Oversee and coordinate a team of Virtual Assistants (VAs) responsible for guest communications, calendar management, and operational tasks.

  • Manage schedules, assign tasks, and monitor performance of VAs, cleaning staff, maintenance personnel, and other service providers (e.g., electricians, plumbers, handymen).

  • Ensure all Airbnb properties are guest-ready, well-maintained, and compliant with hosting standards at all times.

  • Handle escalated issues from team members or on-the-ground staff quickly and professionally.

  • Coordinate regular property inspections, deep cleaning schedules, and urgent repair needs.

  • Assist with onboarding, training, and performance evaluations of new team members.

  • Create and maintain systems and Standard Operating Procedures (SOPs) that promote efficiency, accountability, and outstanding guest experiences.

  • Provide executive-level support to the business owner - including project tracking, operational reporting, and highlevel administrative support.



Requirements




  • 3+ years of experience in Airbnb or vacation rental management, property coordination, or short-term rental operations.

  • Proven experience in managing remote teams.

  • Strong interpersonal, organizational, and leadership skills; capable of guiding teams with clarity, empathy, and decisiveness.

  • Proficiency in using tools such as the Airbnb platform, Google Workspace (Docs, Sheets, Calendar), Slack, Trello or Asana (project management tools), and other property management software.

  • Self-motivated, detail-oriented, and able to resolve problems efficiently under pressure.

  • Willingness to be on-call and responsive to urgent matters that may arise on weekends.



What We Offer




  • Salary:N175,000 / Monthly.

  • A key leadership role within a growing and professional Airbnb management company

  • Remote working environment with flexibility and autonomy

  • Opportunities to lead and scale a remote operations team

  • Competitive pay with performance-based growth potential.



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