• Application Deadline: Mon, 2 Jun 2025 00:00:00 GMT
• Position: Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 3 years



• Location Imo




• City Owerri




• Job Field Administration / Secretarial 
  
  

Position Overview

• The Operations Manager will oversee the day-to-day operations of our multispecialty clinic, ensuring seamless coordination between clinical, administrative, and support teams. This role requires a strategic thinker with exceptional leadership skills to optimize processes, manage resources, and drive patient satisfaction. You will play a pivotal role in scaling operations while maintaining the highest standards of care and compliance.

Key Responsibilities

Operational Excellence

• Manage daily department operations, including scheduling, patient flow, and facility maintenance.


• Implement systems to reduce wait times, improve appointment adherence, and enhance service delivery.


• Track KPIs (revenue, patient retention, inventory turnover) and refine strategies for growth.

Team Development

• Lead and mentor 25+ staff members, fostering a culture of accountability, collaboration, and continuous learning.


• Oversee hiring, training, and performance evaluations for administrative and clinical support teams.

Financial Management

• Collaborate with leadership on budgeting, financial forecasting, and cost-control initiatives.


• Analyze profit/loss statements and identify opportunities to boost revenue and reduce waste.


• Negotiate cost-effective vendor contracts for dental supplies and equipment.

Compliance & Safety

• Ensure strict adherence to Nigerian dental regulations, OSHA standards, and infection control protocols.


• Conduct regular audits and staff training on HIPAA, safety procedures, and emergency preparedness.

Patient Experience

• Champion patient-centric practices to ensure high satisfaction and loyalty.


• Address patient complaints promptly and implement feedback-driven improvements.

Strategic Growth

• Support the launch of new specialties, technologies, or clinic expansions.


• Drive adoption of digital tools (e.g., EHR systems, tele-dentistry platforms).

Qualifications

• Education: Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred).


• Experience: 3+ years in dental/healthcare operations, including multispecialty practice management.

Skills:

• Proven leadership in cross-functional team management.


• Proficiency in dental practice software (e.g., Doctosmart, Dentrix, OpenDental).


• Strong financial, analytical, and problem-solving skills.


• Knowledge of Nigerian healthcare regulations and global best practices.


• Certifications: HIPAA, or PMP certification (a plus).