• Application Deadline: Fri, 30 May 2025 00:00:00 GMT
• Position: Branch Managers (Nationwide)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Nigeria




• Job Field Banking 
  
  

Job Description

Business and Financial Performance

• Delivery of the branch’s budget numbers against Key Performance Indicators.


• Identify business growth opportunities in the local market and develop appropriate strategies for       capturing such to grow our market share. 


• Work jointly and proactively with all internal stakeholders (businesses, Operations, Technology, and product partners) to increase Ecobank’s wallet share within the respective market segments. 


• Review Account Plans for all RMs attached to the branch with a view to enhancing customer wallet share, business volumes and earnings. 


• Achieve targeted product cross-sell ratios and increase customer adoption of Ecobank’s products, platforms, and services. 


• Ensure that various business segments in the branch maintain a CABAL that is commensurate with overall budget projections.


• Ensure that all incomes are properly recognized.


• Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business, and channels. 


• Achieve cost-income ratio targets of the branch and business.


• Ensure that credit approval memoranda (CAM) meet the Banks’ credit policy guidelines and loan accounts are operated within ‘credit approval’ limits and terms. 


• Conduct weekly, monthly business performance and profitability reviews.


• Ensure all Non-Performing Loan (NPL) & Past Due Obligation (PDO) ratios are kept within budgeted limits and targeted for recovery.


• Attain sales goals and customer satisfaction levels through the effective management of resources. 

Customer Centricity

• Constantly review strategies to ensure excellent and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch.


• Identification and marketing of prospects within the target market.


• Responsible for exceeding customers’ expectation across the segments.


• Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services.


• Sustain/drive increased digital channel utilization across all collections and payments channels measured via key KPIs [ATM uptime, Card adoption and activity levels, Mobile Banking adoption and activity, Retail Internet Banking (RIB)/OMNI adoption/ activity levels and POS/WEB activity], Omni lite, NQR and POS


• Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS).


• Efficiently and effectively liaise with internal departments/Units – CIB, Trade, Risk, EBS, etc. including other Branches and departments to promote and drive business volumes and profitability at the branch.


• Review, approve & recommend for higher approvals, properly evaluated customers’ banking needs as it relates to credit, electronic banking and operational support.


• Negotiation of loan/credit terms and conditions, pricing, closing of transactions and after sales follow up.

Leadership and People Management

• Motivate and lead team to achieve consistent profitability through a clear process for setting targets, performance management & monitoring of all set targets.


• Conduct regular people performance and productivity reviews.


• Create and sustain a fit-for-purpose succession plan and build a healthy talent pipeline.


• Encourage and foster a congenial working environment to enable your team achieve excellence through teamwork and operational efficiency.


• Ensure an agile and efficient workforce with right skills to meet set strategic objectives.


• Effectively harness the strengths of and optimally engage people resource within the team for maximum productivity.


• Coordinate and manage Relationship Managers ensuring that they deliver on set deliverables.


• Derive strategies from data findings for a profitable and sustained growth across reporting segments/businesses.

Process, Control and Operational Performance

• Promote high ethical and integrity standards and ensure the Ecobank RACE-IT Values are sustained and evident at the branch.


• Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.


• Achieve satisfactory audit rating and fully comply with KYC/AML and regulatory guidelines.


• Ensure Risk Management indices are met [NPL, Recovery and Audit outcomes]


• Make recommendations to management to improve operations process to improve customer satisfaction.


• Ensure that there is an established strong cost and revenue assurance framework for all GLs in the branch.


• Strengthen governance and ensure proper regulation and control around segmentation and data handling.


• Develop, implement, and train Relationship Managers/ Account Managers on processes required to achieve service excellence, customer satisfaction and improved relationship management.


• Ensure bank’s credit policy requirements are upheld and only good quality risk assets requests are presented for approval.


• Develop and implement strategies to ensure effective growth and development of the bank’s share of wallet of existing clients.


• Develop and implement strategies for converting prospects and effectively onboarding/managing new clients.

Strategic initiatives

• Drive/Champion & sustain the ongoing Ecobank Nigeria digitalization agenda.


• Lead strategic initiatives as defined by the bank.