Job Description
Key Responsibilities:
Medical Services:
- Assist doctors in conducting ultrasounds and diagnostic investigations.
- Provide injection training and guidance to clients.
- Support doctors efficiently during surgical procedures in the theatre.
Operational Readiness:
- Conduct daily inspections of all procedure rooms to ensure cleanliness and readiness for operations.
- Manage procedural areas, maintaining the highest quality standards at all times.
Quality Management and Innovation:
- Adhere to agreed Standard Operating Procedures (SOPs) and maintain quality assurance throughout all processes.
- Safeguard clients' rights, confidentiality, and privacy at all times.
- Continuously improve your knowledge, skills, and competencies to excel in your role.
Revenue Generation:
- Collaborate with doctors to achieve the company's annual revenue goals.
Client Relationship and Emotional Support:
- Build and maintain strong relationships with clients, offering emotional support and counselling throughout their treatment journey.
- Follow up with clients, ensuring they receive the appropriate level of care and attention.
Administration:
- Accurately document client information in accordance with SOPs.
- Input and update client data on Fertismart.
- Oversee stock usage and prepare monthly stock reports.
- Prepare weekly activity logs and reports for management review.
Qualifications and Requirements:
- Registered Nurse RN or (B.Ns) with a current practicing license.
- Minimum of 2-3 years of post-qualification experience, with a strong interest in fertility treatments.
- High emotional intelligence, with the ability to manage sensitive issues with empathy and tact.
- Excellent interpersonal skills, with a strong sense of ethics and integrity.
- Exceptional communication, presentation, persuasion, and analytical abilities.
- Business/Entrepreneurial acumen is an added advantage.
Compensation: Competitive and attractive salary package.