• Application Deadline:
• Position: Service Controller


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

About the Job

• We are looking for a highly motivated and enthusiastic individual for the position of Service Controller (ASUS Service Partner (ASP) controller). 


• The successful candidate will be responsible for the service operations with specific accounts across English Speaking Africa region. 


• Help our customers with escalations and special cases when problems arise with our products. 


• Ensure customers satisfaction is met. Ensure that all repairs are closed within the desired repair time.

Responsibilities

Your primary tasks include:

• Controlling ASP (Asus Service Partner) performance in TAT and Quality;


• Pushing case process where needed;


• Monthly reporting + KPI (Key Performance Indicator);


• Handling of Escalation cases (Call center/Service partner related);


• Monitoring of daily WIP (Work in Progress);


• Weekly pending/TAT/SWAP analyzes;


• Monthly Customer satisfaction analyze;


• Weekly reporting Sales;


• Contact window for repairs;


• Checking and controlling of QR (Quality Related) cases.

Qualifications

• Undergraduate Degree or equivalent;


• Excellent verbal and written communication skills in English;


• Strong Excel & PowerPoint skills;


• Previous experience in a customer service role;


• The ability to respond appropriately under pressure;


• Analytical personality with sound judgment and excellent problem-solving skills;


• A positive attitude and the ability to build relationships with customers;


• An understanding of PC repair is a strong asset.