• Application Deadline:
• Position: Shared Services Manager



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 8 years



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Job Summary 

• We are seeking a dynamic and visionary Shared Services Manager to oversee our centralized operations for key support functions—HR, Administration, Finance & Accounting, and IT—across multiple regions. 


• Reporting directly to the Head of Global Delivery and Support, this pivotal role ensures efficient, cost-effective service delivery that aligns with our global operational and strategic goals.

Job Description

HR Management and Oversight:

• Lead global HR operations, including talent acquisition, employee onboarding, training & development, performance management, compensation & benefits, and employee relations across multiple regions.


• Ensure HR practices are compliant with local labor laws, while aligning with global policies and strategies.


• Develop and implement workforce strategies that align with business needs, including recruitment, retention, and workforce planning.


• Oversee employee engagement initiatives and foster a positive workplace culture across different regions.

Risk Management and Compliance:

• Ensure compliance with relevant regulations, including tax laws, data protection regulations, and labor laws. 


• Mitigate operational risks by establishing robust internal controls and maintaining business continuity planning. 


• Develop and implement risk management strategies to ensure the integrity, security, and efficiency of processes. 

Budgeting and Cost Control:

• Manage the global shared services budget, ensuring effective resource allocation across HR, Admin, Finance & Accounting, and IT.


• Monitor and control costs, identifying opportunities for cost savings and efficient resource use. 


• Ensure financial goals are met and that shared services operate within budgetary constraints.

Cross-Functional Collaboration and Stakeholder Management:

• Work closely with senior leadership, department heads, and regional managers to ensure alignment with the company’s business strategy. 


• Act as the main point of contact between global shared services and other functional areas, ensuring smooth communication and collaboration.


• Provide regular updates and reports to senior management on the status, performance, and improvement of shared services operations.

Process Improvement and Efficiency:

• Develop and implement process optimization initiatives to improve service efficiency, reduce costs, and enhance operational performance. Identify areas for automation and digital transformation to increase overall productivity. 


• Promote continuous improvement by evaluating current processes and gathering stakeholder feedback.


• Maintain a focus on service delivery excellence, ensuring shared services meet operational needs worldwide.

IT Management and Support:

• Lead global IT operations, ensuring robust, secure, and scalable IT infrastructure to support business needs across all regions. 


• Manage IT service delivery, including systems administration, network management, end-user support, data security, and software implementation. 


• Ensure consistency in IT processes, policies, and technology standards. Oversee the selection, implementation, and maintenance of business-critical software systems. 


• Ensure compliance with global data protection laws and cybersecurity best practices.

Finance and Accounting Operations:

• Oversee global finance and accounting shared services, including accounts payable, accounts receivable, payroll, budgeting, forecasting, financial reporting, and compliance. 


• Ensure timely, accurate, and compliant financial operations across all business units. I


• mplement financial controls and streamline financial systems for greater transparency and efficiency. 


• Support audits, financial reporting, and financial analysis, and enforce financial policies and procedures.

Administration and Operational Support:

• Oversee administrative functions supporting global operations, including office management, facilities, and administrative resources. 


• Manage global travel coordination, office logistics, and vendor relationships. 


• Standardize administrative processes across locations to improve efficiency and cost-effectiveness. 


• Ensure compliance with company policies, regulatory requirements, and industry best practices.

Qualifications

Education:

• Bachelor’s Degree in Computer Sciences, Business Administration, Finance, Human Resources, Information Technology, or a related field.


• A Master’s degree or professional certifications (e.g., ACA, ACCA, ITIL4 Master) would be a plus.

Experience:

• 8+ years of experience in managing shared services or operational functions, including HR, Admin, Finance & Accounting, and IT, preferably in a global or multi-regional organization.


• Proven track record in optimizing shared services and managing cross-functional teams.


• Experience in a fast-paced, high-growth, or multinational business environment.


• Strong understanding of best practices in shared services management and process improvement.

Skills:

• Leadership: Strong leadership and team management skills, with the ability to guide cross-functional teams and develop talent.


• Operational Excellence: Ability to design and implement operational processes that drive efficiency and improve service delivery.


• Financial Acumen: Strong understanding of finance and accounting processes, including budgeting, forecasting, and financial reporting.


• Technology Proficiency: Knowledge of outsourcing technologies, service management tools, and emerging trends such as RPA, AI, and cloud-based solutions.


• Communication: Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels of the organization and with clients.


• Problem-Solving: Strong analytical and problem-solving abilities, with a focus on improving performance and overcoming operational challenges.

Personal Attributes:

• Highly organized and able to manage multiple priorities in a dynamic environment.


• Results-oriented, with a focus on achieving operational excellence and driving business success.


• Strong interpersonal skills, able to collaborate effectively with senior leaders, teams, and stakeholders across diverse functions.


• Adaptable and resilient, with the ability to thrive in a fast-evolving business environment.

Working Conditions:

• Full-time, managerial role.


• Some travel may be required for coordination with regional teams and functional stakeholders.


• Onsite with regular virtual meetings as appropriate.