• Application Deadline:
• Position: Service Delivery Officer / Project Administrator



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• City Lekki




• Job Field Project Management 
  
  

Job Brief

• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.


• The goal is to ensures satisfactory delivery of all service requests (Surveys & Installations) from prospective clients, partners & dealers.


• Proactively liaise with all internal & external stakeholders and communicate prompt feedbacks in return to ensure all orders are processed on time.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.


• Manage all service enquiries such as survey, installation requests for prospective customers.


• Coordinate all service requests from all partners & dealer and sales executives.


• Accurately fill, update & send various service delivery reports to responsible stakeholders.


• Handover activated clients.


• Liaise with internal & external stakeholders to ensure all service requests are delivered promptly.


• Handle the processing of all orders with accuracy and timeliness.


• Inform clients of unforeseen delays or problems.


• Monitor the team’s progress, identify shortcomings and propose improvements.

Requirements

• Candidates must have minimum of B.Sc Degree or HND in related field.


• Minimum 3 years Cognate experience in the field of Services.


• Ability to understand the impact of operational decisions on organizational initiatives.


• Smart, proactive thinking and solution centered approach.


• Proven working experience as a project administratorin the information technology sector.


• Solid technical background, with understanding or hands-on experience in software development and web technologies.


• Solid organizational skills including attention to detail and multi-tasking skills.


• Proficiency in English.


• Well-organized and responsible with an aptitude in problem-solving.


• Excellent verbal and written communication skills.


• A team player with high level of dedication.