• Application Deadline: Mon, 1 Aug 2022 00:00:00 GMT
• Position: Hausa-speaking Contact Centre Representative


• Job Type Full Time


• Qualification BA/BSc/HND , NCE , OND , Secondary School (SSCE)


• Experience 0 - 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000
  

Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.


• Provide customers with needed information and support


• Make outbound calls.


• Receive inbound calls


• Ensure that customers/callers are satisfied.


• Gather information from customers.


• Consistently ensure call(outbound/inbound) quality


• Contributes to team effort by accomplishing related results as needed.


• Exhibiting competent product Knowledge.


• Promote good listening skills.


• Manage length of calls.


• Utilize computer technology to handle high volume of calls


• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction


• Adherence to call script and call centre policies.


• Compile reports.

Requirements

• Candidates should possess a Bachelor's Degree, HND, NCE, OND or SSCE / GCE / NECO qualification with 0 - 3 years relevant work experience.


• Working knowledge of appropriate CRM software and understanding of the Contact center industry

Salary

N49,000 monthly.