• Application Deadline:
• Position: South-South Technical Support Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Rivers




• City Port Harcourt




• Job Field Engineering / Technical 
  
  

Job Summary

• Proactively Performs Network Fulfilment Activities. Highlights issues and drives resolution when required. 


• Acts as mentor and technical coach for NSD Engineer.

Responsibilities

Network Fulfilment

• Performs Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)


• Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets


• Generates metrics based on Service Delivery metrics on a periodic basis.

Problem Solving/Assessment:

• Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues


• Helps identify process gaps and issues


• Dynamic forward thinking to ensure customers are not impacted by process/technical failures


• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate.

Release Management:

• Obtains, creates and documents business requirements engaging multiple stakeholders


• Supports and manages cross-functional BRDs


• Works with the BSA's and Dev team on solution design and development


• Reviews functional design (FD)


• Partners with stakeholders to analyze, define and document business processes within and across functional areas


• Utilizes Lean Six Sigma methodology, supporting the design or improvement of business processes


• Assist in performing user acceptance testing (UAT)


• May be responsible for ensuring UAT is fully planned and executed


• Assesses testing progress


• Updates process and procedural documentation


• Completes post deployment analysis.

Project Management:

• Supports project plans and resources, helping to ensure resources are in the right place at the right time


• Works with stakeholders to gain alignment through implementation and post-implementation stages


• Communicates team progress


• Applies appropriate project management skills and best practices including Lean Six Sigma


• Helps identify risks and issues.

Reporting and Metrics:

• Status reporting providing periodic project updates, highlighting risks, issues and concerns


• Performs ad-hoc reporting.

CSI

• Takes part in cross functional discussions to drive issues, challenges and prioritization efforts


• Updates CSI and Issues logs ensuring the relevant detail is provided


• Develops CSI opportunities for the wider team to review.

Qualifications

• Bachelors Degree or equivalent experience


• Full CCNA qualification.