• Application Deadline: Tue, 3 Jun 2025 00:00:00 GMT
• Position: Officer - Customer Operations Walk - In, PH



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 7 years



• Location Rivers




• City Port Harcourt




• Job Field Customer Care 
  
  

Reports To: Manager - Customer Operations Walk In Port Harcourt

Division: Customer Relations and Experience

Mission:

• Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.

Description:

• Market MTN products and services to current and potential customers.


• Perform the necessary system transactions related to customer requests. 


• Use organization and time management tools to track cases and meet turn-around times and other required metrics.


• Maintain integrity in managing subscriber data and information.


• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.


• Identify and report on customer-impacting trends. 


• Enlighten and educate customers on new products and initiatives within MTN. 


• Escalate and route customer issues to the relevant process operators.


• Verify the correct cash amounts are paid.


• Perform software installation and configuration requests.


• Perform the incidence escalation process in compliance with laid-down policies and procedures.


• Collect and book-in customer phones for warranty repairs.


• Communicate credit status to customers.


• Identify problematic invoices proactively and promptly notify the billing division.

Education:

• First Degree in any related field


• Fluent in English 

Experience:

3-7 years' experience, which includes

• Experience working with others.


• Experience working in a medium-organization


• Experience in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)