Job Description
Job Summary
- A Billing/Accounts Receivable Officer is responsible for recovering money owed by customers to the organisation.
- The credit function plays a vital role in the finance department to ensure that invoices are paid on time, to assist the organisation in managing its cash flow.
Typical Job Duties and Responsibilities
- Reporting to the Credit Control Supervisor, the Billing/Accounts Receivable Officer role will perform a wide range of duties and responsibilities.
- These may include, but are not limited to:
- Chasing up overdue payments via telephone and email, and visits
- Invoicing
- Resolving customer Accounting queries and issues
- Setting credit limits
- Reconciliation of payments to customers’ accounts
- Solve problems regarding incorrect payments.
- Identifying clients that exceeded credit limits for disconnection.
- Highlighting problem customers to senior management
- WHT recovery and follow-up.
Skills and Attributes
The more common skills and attributes that are most needed for this role may include:
- Understanding of the end-to-end Accounts Receivable process
- Strong communication skills, both written and verbal
- Ability to build relationships with internal and external stakeholders, including Management
- Excellent organisational and time management skills
- Ability to prioritise and multitask
- High level of accuracy and attention to detail
- Tenacity and the ability to have difficult conversations
- Willingness to escalate debt issues
- Intermediate computer software skills, including Excel and Accounting packages.