Job Description
Key Responsibilities
- Respond promptly to helpdesk tickets and user inquiries (hardware, software, network).
- Troubleshoot desktop, laptop, printer, and mobile device issues.
- Escalate complex problems to senior IT staff as needed.
- Assist in monitoring network performance, resolving connectivity issues, and maintaining Wi-Fi access points.
- Perform routine server and workstation health checks, including backups and antivirus updates.
- Install, configure, and update approved software applications.
- Maintain accurate records of software licenses and ensure compliance.
- Track IT assets—computers, peripherals, and accessories—in an asset management system.
- Create, modify, and deactivate user accounts in Active Directory and other platforms.
- Manage permissions and group memberships according to company policy.
Education & Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, or related field.
- 0 - 1 year work experience.
Technical Skills:
- Windows and macOS desktop environments
- Basic networking (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and Office 365.
Soft Skills:
- Strong communication and customer-service orientation
- Analytical problem-solving and attention to detail
- Ability to work both independently and collaboratively in a team environment.