• Application Deadline:
• Position: Technical Support Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Rivers




• Job Field Engineering / Technical 
  
  

Job ID:  JR-151800

Job Summary

• Proactively Performs Network Fulfilment Activities.


• Highlights issues and drives resolution when required.


• Acts as a mentor and technical coach for NSD Engineer I. 

Responsibilities

Network Fulfilment:

• A working knowledge of DWDM, Metro Ethernet transmission and must have undergone a basic training in optical and wireless networks with a focus on SDH/OTN/IP transmission standards/protocols


• Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet, etc.


• Basic knowledge of IP and IP-related Technology and protocols such as BGP, MPLS, and DNS, etc.


• Basic knowledge of the Ivorian telecommunication market and/or experience working in a telecommunications environment


• Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app


• Ability to use E-Analyser, SDH Analyser and other signal testing tools/instruments and diverse bandwidth test apps

Problem Solving/Assessment:

• Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues


• Helps identify process gaps and issues


• Dynamic forward thinking to ensure customers are not impacted by process/technical failures


• Determines and utilises appropriate methodology, including Lean Six Sigma, where appropriate

Release Management:

• Obtains, creates, and documents business requirements, engaging multiple stakeholders


• Supports and manages cross-functional BRDs


• Works with the BSA's and Dev team on solution design and development


• Reviews functional design (FD)


• Partners with stakeholders to analyse, define and document business processes within and across functional areas


• Utilizes Lean Six Sigma methodology, supporting the design or improvement of business processes


• Assist in performing user acceptance testing (UAT)


• May be responsible for ensuring UAT is fully planned and executed


• Assess testing progress


• Updates process and procedural documentation


• Completes post-deployment analysis

Project Management:

• Supports project plans and resources, helping to ensure resources are in the right place at the right time


• Works with stakeholders to gain alignment through the implementation and post-implementation stages


• Communicates team progress


• Applies appropriate project management skills and best practices including Lean Six Sigma


• Helps identify risks and issues

Reporting and Metrics:

• Status reporting providing periodic project updates, highlighting risks, issues and concerns


• Performs ad-hoc reporting

CSI:

• Takes part in cross-functional discussions to drive issues, challenges and prioritisation efforts


• Updates the CSI and Issues logs, ensuring the relevant detail is provided


• Develops CSI opportunities for the wider team to review

Qualifications

• Bachelor's Degree Or Equivalent Experience


• Proven years of work experience in the configuration, operations and maintenance of optical fiber, Metro Ethernet, SDH/OTN equipment