• Application Deadline: Wed, 25 Jun 2025 00:00:00 GMT
• Position: Room Division Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 7 years



• Location Lagos




• City Lekki




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• The Rooms Division Manager oversees all aspects of the Front Office and Housekeeping departments to ensure seamless, world-class guest experiences from arrival to departure. 


• This role requires strong leadership, operational expertise, and an unwavering commitment to excellence, with a focus on training and managing teams to deliver service aligned with international luxury hospitality standards.

Key Responsibilities

Operational Leadership:

• Manage the day-to-day operations of Front Office, Guest Services, Concierge, and Housekeeping departments.


• Ensure all rooms, public spaces, and guest interactions reflect the brand's luxury positioning and service standards.


• Monitor daily arrivals, departures, occupancy levels, and guest preferences to ensure personalized and seamless service.


• Collaborate with other department heads (e.g., F&B, Engineering) to coordinate operational efforts.

Team Development & Training:

• Recruit, train, coach, and develop department heads and team members in both Front Office and Housekeeping.


• Implement comprehensive training programs focused on five-star service, guest etiquette, luxury grooming, and operational excellence.


• Conduct regular performance evaluations, coaching sessions, and talent development initiatives.


• Lead by example in cultivating a professional, guest-centric, and high-performing work culture.

Guest Experience & Brand Standards:

• Oversee all guest interactions to ensure service delivery that exceeds expectations.


• Personally handle VIP guests, special requests, and complaints with discretion and urgency.


• Ensure brand standards are consistently applied across all touchpoints, including check-in/out, room presentation, and guest engagement.


• Review guest feedback (e.g., online reviews, in-house surveys) and implement continuous improvements based on insights.

Financial & Inventory Management:

• Assist in developing and managing departmental budgets and forecasts.


• Monitor labor costs, occupancy forecasts, and department expenses to ensure profitability.


• Approve requisitions for supplies, uniforms, and housekeeping materials in alignment with usage standards and cost controls.

Quality Assurance & Compliance:

• Conduct regular inspections of rooms, front-of-house areas, and housekeeping operations.


• Enforce strict compliance with health, safety, and hygiene regulations.


• Ensure both departments maintain adherence to SOPs, sustainability practices, and risk management protocols.

Requirements

• Bachelor’s Degree in Hospitality Management or related field.


• 3 - 7 years’ experience in Rooms Division operations within a luxury hotel, including supervisory roles in both Front Office and Housekeeping.


• Proven leadership and team development capabilities.


• In-depth knowledge of front office systems and housekeeping management tools


• Strong financial acumen and ability to manage departmental budgets.


• Impeccable communication, conflict resolution, and interpersonal skills.


• Passion for luxury hospitality, guest service, and attention to detail.