• Application Deadline:
• Position: Customer Service Personnel (Field Technician - Motorcycle and Power Product)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Key Responsibilities

• Monitor and analyze market trends and customer feedback related to motorcycles and power products.


• Handle customer complaints and technical issues, providing timely and effective resolutions.


• Manage warranty applications and claims with accuracy and efficiency.


• Provide accurate product information and support across customer channels.


• Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality.


• Respond to customer inquiries via phone, email, and live chat.


• Record and maintain detailed documentation of customer interactions and feedback.


• Identify recurring issues and recommend process improvements.


• Work closely with sales and product teams to improve customer satisfaction.


• Stay updated on product features, specifications, and market developments

Skills & Qualifications

• Proven experience in customer service, preferably within the motorcycle or power products sector.


• Excellent communication, interpersonal, and problem-solving skills.


• Strong analytical ability and attention to detail.


• Ability to multitask, prioritize, and work effectively in a fast-paced team environment.


• Proficiency in using customer support software and basic office tools (e.g., MS Office, CRM systems).